A new ride at Legoland was forced to close on its opening day due to technical issues, leaving queues of upset children.
The Windsor theme park’s Haunted House Monster Party ride opened on Saturday – with visitors queuing for two hours for the attraction – but closed shortly afterwards and remained closed on Sunday.
A statement on Legoland’s website said the ride will still be closed on Monday.
Lauren Melling, 30, said she travelled from Essex with her two sons specifically for the new ride, but four-year-old Teddy was left “crying” and “upset” after being turned away.
She said the family had queued for two hours in the rain before being told the ride had broken down.
“There were a lot of people moaning. There were loads of people that had gone there, clearly like us, for that ride,” she said.
“So yeah, people were really annoyed.”
Ms Melling added that she believed the ride had only worked for an hour or so before breaking down.
In a statement, Legoland said: “We’re experiencing technical issues with the Haunted House Monster Party, which means that we won’t be in a position to open the ride tomorrow (Monday 15 April).
“We are working with the ride manufacturer to have the ride back in operation as soon as we can and we’ll keep you informed of any updates on our social channels.
“We apologise for any disappointment and hope you will enjoy the many other rides, shows and attractions across the resort.”
A number of visitors took to Twitter to express their anger.
@LEGOLANDWindsor I have three EXTREMELY disappointed children who cannot ride the Haunted House ride as it doesn’t work. Opening weekend and it’s CLOSED ALL DAY! What a joke. Was shut till 12 yesterday and only open for a few hours till it broke down so we could not go on it. 🤬
— Al Forsyth (@Battlefleet_Al) April 14, 2019
One social media user said: “@LEGOLANDWindsor I have three EXTREMELY disappointed children who cannot ride the Haunted House ride as it doesn’t work.
“Opening weekend and it’s CLOSED ALL DAY! What a joke. Was shut till 12 yesterday and only open for a few hours till it broke down so we could not go on it.”
Another claimed six rides and a number of food stores had been closed through the park and said there were “so many upset families”.